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Terms and Conditions

These “General Rental Conditions” apply to bookings and agreements regarding the rooms of “Bed and Relax Terschelling.”

• In these general terms, the term “tenant” refers to the person who enters into an agreement with us regarding the rental of a room or both rooms.

• These conditions apply regardless of your (prior) reference to any of your own terms or other general conditions.

• Agreements that deviate from these general conditions are only valid if agreed upon in writing.

Reservation
• I only process reservations from people who are 18 years or older. Reservations by anyone younger than that age are therefore not valid.
• After you have made a reservation, you will receive a confirmation, the general rental conditions, and an invoice within 5 days. I ask you to check these documents for accuracy and immediately report any errors to me. If you fail to do so, the reservation cannot be claimed.
• A contract between you and us is established as soon as we have confirmed the reservation to you. The contract concerns the rental of a room for recreational use, which is by its nature short-term.
• The price per night is WITHOUT BREAKFAST. You can, however, use a breakfast package. This can be kept in the room so you have your own time and can bake the rolls at your preferred time. You can also have me bake the rolls for you.I will then bring you the breakfast basket at a time we have agreed upon.

Payment
• I kindly ask you to transfer the full rental amount to me immediately.
• Please transfer the payment to IBAN: NL 08 ABNA 0131 5038 98 in the name of BB Bed and Relax Terschelling, stating the invoice number.
• By paying the full rental amount, you confirm that you have read and agree with the general rental terms and conditions. If, due to circumstances, we have arranged a payment plan, this will be confirmed once the first installment is paid within 2 weeks. The rental automatically ends after the agreed rental period has expired.
• If I do not receive payment of the invoiced amounts from you within 2 weeks, you are immediately in default. In that case, I reserve the right to cancel your reservation and terminate the agreement.

Deposit
• I do not work with a deposit. But if there happens to be any damage to the room or interior, it will be charged to the main renter.

Key collection
• You can get your key using a key safe next to the front door. The code for this will be emailed a few days before your vacation. During your stay, you can also use this safe so you always have access to the key and reduce the risk of loss or theft.
• The renter is never allowed to keep the key or make copies. The key is provided to the renter on loan by me and remains my property. In case of loss, theft, or any other way the key goes missing, the renter owes an amount of €50.
• Any costs arising from not returning the property on time will be charged to you. Items found after your departure can be sent to you at your expense.If you don't get in touch about this within 2 weeks, I will no longer keep it.

Cancellation
• If you cancel up to a month before your stay, you get 100% back.
• If you cancel within a month before your stay, you get 75% back.
• If you cancel within two weeks before your stay, you get 50% back.
• If you cancel within a week before your stay, you get 25% back.
• If you cancel within 24 hours, you get nothing back.
• In case of cancellation on my part, you will be fully refunded.
Tip: get cancellation insurance so that in special cases you can claim the costs if you cancel.

• The rental price includes final cleaning, bed linen, towel set, toilet paper, teas, and 4 Nespresso pods for your arrival. You can also use the fridge in the room, a small oven that may only be used for baking rolls for breakfast, a Nespresso machine, and a kettle.In addition, the room is equipped with plates, cutlery, various glasses and mugs, salt and pepper, and a cutting board. All of this is present when you arrive in your room and is undamaged. The tourist tax is not included in the rental price and is listed separately on the invoice.

• The use of electricity and gas is included, but I kindly ask you to use them sparingly. The heating will not turn on when the window is open.

• Subletting or re-renting is strictly prohibited. If you, as the main tenant, cannot come, you must contact me in time if someone else wants to come in your place so I can add their details, and this person will be responsible for following these terms.

• Visitors/guests of the staying tenants are not allowed to stay overnight without the owner's permission and without extra payment.

• Moving cabinets and beds is only allowed in consultation with me.Nothing from the interior, big or small, may be taken outside! Of course, you can take the plates and cutlery with you to the terraces if you want to enjoy lunch or dinner here. But please make sure they are returned to the room right after use.

• Cars, bicycles, and other vehicles should be parked in the B&B driveway. Bicycles are not allowed at the front door of the B&B. Liability/complaints/damage

• The renter and any companions are fully responsible during their stay for any damage that occurs to the house, entrance, room, inventory, and all items in the room. If they can show that the damage cannot be attributed to anyone, a solution will be discussed. The rooms are always thoroughly checked during cleaning.

Tip: When you arrive, please check if you notice anything that isn’t right and report it to me as soon as possible so problems can be prevented.

• I do not accept liability for theft, loss, or damage of or to belongings or persons of any kind during or as a result of staying in one or both rooms. I also do not accept liability for construction activities on access or main roads or on properties near the B&B. I am not liable if technical equipment, utilities, or the internet fail or partially fail. In the latter case, however, we will look for a solution and keep you informed.

• The costs of normal maintenance and repairs are my responsibility. If any defects occur, the tenant should inform me as soon as possible so I can take action immediately.

• If you still want to file a complaint with me, you can do so within 14 days after leaving the room. This can be in writing or via email, and I would like to see your reasons included.  

Departure  
• Please make sure that: - the used towels are on the bathroom floor, - all plates and cutlery are properly washed and put back in the cupboard, - the fridge is empty, - no food is left behind, - any broken items or damage is reported before you leave, - I can remove the beds so the mattress protectors remain, - the key is left on the inside of the door. 
• No refund will be given for early departure.  

Applicable law  
All these conditions, as well as provisions from the rental agreement/house rules and any disputes arising from them, are exclusively governed by Dutch law.